The upside of the downside
A friend just sent me a you-tube with an accompanying explanation. If you haven’t seen it, you might enjoy it.
DISGRUNTLED PASSENGER’S REVENGE
A Canadian musician from Halifax named Dave Carroll recently spent over 9 months trying to get United Airlines to pay for damages caused by baggage handlers to his custom Taylor guitar on his flight from Chicago O’Hare airport.During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation.
The Manager responded: “Good luck with that one, pal.”
So he posted a video on YouTube. It has since received over 15 million hits.
United Airlines contacted the musician and attempted a settlement in exchange for pulling the video. His response was: “Good luck with that one, pal.”
Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.
Click here to see the video.
I’ve been trying to figure out why this video gives me such delight. It’s not just that justice was done. A court ruling even with a generous addition of compensation for Carroll’s treatment would not have been nearly so satisfactory.
I think what I like so much is that Carroll didn’t sulk or choose to be a victim. But he didn’t just become angry and aggressive either. He didn’t plant a bomb in the next suitcase he sent through United’s baggage services.
He just stood up, used his talent. And evened the score (if you’ll excuse the pun).