The Other I

February 25, 2014

I broke my fingernail and it’s your fault

Filed under: Cultural Differences,Just Stuff — theotheri @ 3:01 pm
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Below are 19 complaints received by Thomas Cook, a British travel agency, from dissatisfied customers.  You will notice that they all blame somebody else — it’s never the fault of the complainer.  I’m inclined to think that in part this failure to take responsibility for what happens to oneself is a result of a government that believes it is the government’s responsibility to provide the basics of food, housing, and education to everyone under all circumstances.

On the other hand, the litigious “I’ll sue you” response so rampant in America is not nearly as pervasive here in Britain.

 ACTUAL COMPLAINTS RECEIVED BY THOMAS COOK VACATIONS:
1. “I think it should be explained in the brochure that the local convenience store does not sell proper biscuits like custard creams or ginger nuts.”
 
2. “It’s lazy of the local shopkeepers in  Puerto Vallarta  to close in the afternoons. I often needed to buy things during ‘siesta’ time — this should be banned.”
 
3. “On my holiday to Goa in India , I was disgusted to find that almost every restaurant served curry. I don’t like spicy food.”
 
4. “We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the price”
 
5. “The beach was too sandy. We had to clean everything when we returned to our room.”  
 
6. “We found the sand was not like the sand in the brochure. Your brochure shows the sand as white but it was more yellow.”
 
7. “They should not allow topless sunbathing on the beach. It was very distracting for my husband who just wanted to relax.”
 
8. “No-one told us there would be fish in the water. The children were scared.”
 
9. “Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer in the drawers.”
 
10. “We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish.”
 
11. “The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun.”
 
12. “It took us nine hours to fly home from Jamaica to England . It took the Americans only three hours to get home. This seems unfair.”
 
13. “I compared the size of our one-bedroom suite to our friends’ three-bedroom and ours was significantly smaller.”
 
14. “The brochure stated: ‘No hairdressers at the resort’. We’re trainee hairdressers and we think they knew and made us wait longer for service.”
 
15. “When we were in Spain there were too many Spanish people there.”
“The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners.”
 
16. “We had to line up outside to catch the boat and there was no air-conditioning.”
 
17. “It  is your duty as a tour operator to advise us of noisy or unruly guests before we travel.”
 
18.   “I was bitten by a mosquito. The brochure did not mention mosquitoes.”
 
19. “My fiancé and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-reimbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked.”
.
 I  would love to see a comparable list of travellers’ complaints from an American travel agency.  How about “I caught a cold using the swimming pool, and nobody warned me it would be so dangerous”?  Or “I suffered from jet lag for the entire week I was in Australia.  The Australians should do something about that”?  Or maybe “No egg-slicer in the kitchen.  I’m suing for a million dollars!”
Any other suggestions?
                    
 

 

 

 

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3 Comments »

  1. Abs hilarious! Thanks.

    Comment by tskraghu — February 25, 2014 @ 3:40 pm | Reply

  2. I am surprised that you are surprised by these comments. On a coach tour around France many years ago my fellow ‘Brits’ thought it eccentric of me when I lunched in the local cafés instead of wasting eating time searching for McFats ect. American tourists I have encountered however are slightly worse both in manners and attitude to their hosts, whether it be in England, France, Italy or China.
    At Runnymede for example an American asked when the Magna Charter was signed. The guide said 1215, Sir.
    The American looked at his watch, turned to his wife and said, ” It’s almost 13.30 – we missed it” !! :)

    Comment by lairdglencairn — February 26, 2014 @ 10:38 am | Reply

    • 1215 — Oh how embarrassing! stories about one’s own countrymen are the worst.

      Still, I have been an expat in three different countries, and as I got to know the various cultures and customs better, I have more than once looked back and simply cringed at what could only have been experienced by the recipient of some of the things I have said and done as insensitive at best.

      On Wed, Feb 26, 2014 at 10:38 AM, The Other I wrote:

      >

      Comment by Terry Sissons — February 26, 2014 @ 5:40 pm | Reply


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